All prices are in GBP.

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 working days, please email us at sales@mailingpack.co.uk.

We offer a 100% money back guarantee, if the product is defective or damaged. We give you 7 working days to send it back to us for a full refund. You must ship it back at your own expense and in the original packaging. Once we have received the product, we will refund the full amount of your original purchase. Please include all names and order numbers on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

You are able to cancel your order with no penalty. You must cancel your order before it is sent. If the item is already sent, please use our return system to get a refund.

If you have misspelt or entered an incorrect address, simply forward your order confirmation and correct address to sales@mailingpack.co.uk - we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Shipping times vary as we ship across the UK from different fulfilment centres based on your location. The average shipping time is 15-25 working days.

Absolutely! Please send us an email (sales@mailingpack.co.uk) and we will be happy to assist you in any way we can.
We receive a large number of emails. To ensure a prompt response please attach your order number and address the problem clearly.